Airija-Dublinas: Informacinių paslaugų centrai

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Airija-Dublinas: Informacinių paslaugų centrai

I dalis: Perkančioji organizacija

I.1) Pavadinimas ir adresai:

Oficialus pavadinimas: Commission for Communications Regulation (ComReg),

Adresas: One Dockland Central, Guild Street, Dublin 1, Ireland, D01 E4X0

Miestas: Dublin

Pašto kodas: Dublin

Šalis: Airija

Asmuo ryšiams: Karen Cumiskey

El-paštas: karen.cumiskey@comreg.ie

Interneto adresas (-ai):

Pagrindinis adresas: https://www.comreg.ie/

Pirkėjo profilio adresas: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/559

II dalis: Objektas

II.1.1) Pavadinimas:

Request for Tenders for provision of Customer Contact Management Services

Nuorodos numeris: ComReg T09466

II.1.2) Pagrindinis BVPŽ kodas:

79512000 Informacinių paslaugų centrai ;

II.1.3) Sutarties tipas:

Paslaugos

;

II.1.4) Trumpas aprašymas:

Request for Tenders (RFT) for provision of Customer Contact Management Services.

• ComReg is seeking a tenderer with a proven track record to provide a ComReg branded managed customer care service for consumers of electronic communications services (“ECS”) premium rate services (“PRS”), and Postal services

• In summary the service involves dealing with all consumer contacts (residential and business consumers) to ComReg and service provider contacts in relation to complaints raised with providers on behalf of individual consumers

• This includes handling queries (requests for information in relation to the sectors we regulate) and managing complaints from consumers and communications with service providers in respect of electronic communications services (“ECS”), premium rate services (“PRS”) and postal services

For Full details please refer to Procurement Documentation uploaded to this RFT # 229999

II.2) Aprašymas:

II.2.1) Kitas (-i) šio pirkimo BVPŽ kodas (-ai):

79000000 Verslo paslaugos: teisinės, rinkodaros, konsultavimo, įdarbinimo, spausdinimo ir apsaugos

79342300 Su klientais susijusios paslaugos

79500000 Pagalbinės biuro paslaugos

79512000 Informacinių paslaugų centrai

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