Norvegija – IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos – Procurement of application and case processing system for SSB
Norvegija – IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos – Procurement of application and case processing system for SSB
I dalis: Perkančioji organizacija
I.1) Pavadinimas ir adresai:
Oficialus
pavadinimas: Statistisk Sentralbyrå
Adresas: Postboks 2633 St. Hanshaugen
Miestas: Oslo
Pašto
kodas: 0131
Šalis: Norvegija
Asmuo
ryšiams:
El-paštas: asz@ssb.no
Interneto adresas (-ai):
Pagrindinis adresas: http://www.ssb.no
II dalis: Objektas
II.1.1) Pavadinimas:
Procurement of application and case processing system for SSB
Nuorodos numeris: 25/335
II.1.2) Pagrindinis BVPŽ kodas:
72000000
IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos
II.1.3) Sutarties tipas:
Kita
II.1.4) Trumpas aprašymas:
The contracting authority needs a CRM tool to make application processing more efficient and support reporting, resource management and communication. The CRM system shall offer a seamless work flow from application reception to data delivery, with functions such as a customer portal for researchers, status overview, automated notifications and integrations with existing systems such as Outlook, Sharepoint and archive systems. The tool must facilitate detailed reporting with defined measurements that support reporting requirements from the Ministry of Finance and management. It shall also give managers an overview of workloads per employee and process the case portfolio more efficiently through dynamic dashboards and reporting functions.
II.2) Aprašymas:
II.2.1) Kitas (-i) šio pirkimo BVPŽ kodas (-ai):
72000000 IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos