Airija – IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos – SSCON6947 - Provision of a Conversation Platform that will provide Email, Webchat, Messaging and Chatbots etc

Airija – IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos – SSCON6947 - Provision of a Conversation Platform that will provide Email, Webchat, Messaging and Chatbots etc

I dalis: Perkančioji organizacija

I.1) Pavadinimas ir adresai:

Oficialus pavadinimas: Electricity Supply Board ( ESB )
Adresas: 27 Fitzwilliam Street Lower, Dublin
Miestas: Dublin
Pašto kodas: D02 KT92
Šalis: Airija
Asmuo ryšiams:
El-paštas: maja.luiza.pomhaczi@esbi.ie
Interneto adresas (-ai):
Pagrindinis adresas: https://www.esb.ie

II dalis: Objektas

II.1.1) Pavadinimas:

SSCON6947 - Provision of a Conversation Platform that will provide Email, Webchat, Messaging and Chatbots etc

II.1.2) Pagrindinis BVPŽ kodas:

72000000 IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos

II.1.3) Sutarties tipas:

Kita

II.1.4) Trumpas aprašymas:

The Contracting Entity intends to procure a Conversation Platform (ref. number SSCON6947) that will handle customer queries via our digital channels including Email, Webchat, Messaging and Chatbots etc. It is proposed that the Contract will provide a cloud-based application that can be deployed across our digital assets including, but not limited to Websites and Mobile and Web Applications in line with ESB IT policies. This will be across all jurisdictions we serve, including the Republic of Ireland for Residential and Business, Northern Ireland and Great Britain. The functionality should include (but not limited to): four or more separate accounts that can be managed independently from each other, the solution should have differentiated administration rights for agents and managers and across separate instances or accounts, intelligent routing of emails, chats, and messages based on Electric Irelands requirements, real time and historic reporting, ability to log support calls 24/7 x 365 and integration with the CRM System (SAP), ESB's Website and Customer Portal, Microsoft Exchange and our App.

II.2) Aprašymas:

II.2.1) Kitas (-i) šio pirkimo BVPŽ kodas (-ai):

72000000 IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos