Airija-Dublinas: Informacinių paslaugų centrai

Airija-Dublinas: Informacinių paslaugų centrai


I dalis: Perkančioji organizacija

    I.1) Pavadinimas ir adresai:

      Oficialus pavadinimas: Commission for Communications Regulation (ComReg),
      Adresas: One Dockland Central, Guild Street, Dublin 1, Ireland, D01 E4X0
      Miestas: Dublin
      Pašto kodas: Dublin
      Šalis: Airija
      Asmuo ryšiams: Karen Cumiskey
      El-paštas: karen.cumiskey@comreg.ie
      Interneto adresas (-ai):
      Pagrindinis adresas: https://www.comreg.ie/

II dalis: Objektas

    II.1.1) Pavadinimas:

      Request for Tenders for provision of Customer Contact Management Services
      Nuorodos numeris: ComReg T09466

    II.1.2) Pagrindinis BVPŽ kodas:

      79512000 Informacinių paslaugų centrai ;

    II.1.3) Sutarties tipas:

      Paslaugos
;

    II.1.4) Trumpas aprašymas:

      Request for Tenders (RFT) for provision of Customer Contact Management Services.
      • ComReg is seeking a tenderer with a proven track record to provide a ComReg branded managed customer care service for consumers of electronic communications services (“ECS”) premium rate services (“PRS”), and Postal services
      • In summary the service involves dealing with all consumer contacts (residential and business consumers) to ComReg and service provider contacts in relation to complaints raised with providers on behalf of individual consumers
      • This includes handling queries (requests for information in relation to the sectors we regulate) and managing complaints from consumers and communications with service providers in respect of electronic communications services (“ECS”), premium rate services (“PRS”) and postal services
      For Full details please refer to Procurement Documentation uploaded to this RFT # 229999

    II.2) Aprašymas:

    II.2.1) Kitas (-i) šio pirkimo BVPŽ kodas (-ai):

      79000000 Verslo paslaugos: teisinės, rinkodaros, konsultavimo, įdarbinimo, spausdinimo ir apsaugos
      79342300 Su klientais susijusios paslaugos
      79500000 Pagalbinės biuro paslaugos
      79512000 Informacinių paslaugų centrai
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