Airija – IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos – Case Management System and Online Customer Web Portal
Airija – IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos – Case Management System and Online Customer Web Portal
I dalis: Perkančioji organizacija
I.1) Pavadinimas ir adresai:
Oficialus
pavadinimas: Financial Services and Pensions Ombudsman_548
Adresas: Lincoln House, Lincoln Place, Dublin 2
Miestas: Dublin
Pašto
kodas: D02 VH29
Šalis: Airija
Asmuo
ryšiams:
El-paštas: clive.brooks@fspo.ie
Interneto adresas (-ai):
Pagrindinis adresas: www.fspo.ie
II dalis: Objektas
II.1.1) Pavadinimas:
Case Management System and Online Customer Web Portal
II.1.2) Pagrindinis BVPŽ kodas:
72000000
IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos
II.1.3) Sutarties tipas:
Kita
II.1.4) Trumpas aprašymas:
In summary, the Services comprises: Procurement and implementation of a Complaints Management System (CMS) that includes a user-friendly front-end web portal for both customers (individuals and business entities alike), along with a robust back-end workflow system to efficiently manage and resolve cases. The CMS will serve as a central platform for complaint submission, tracking, and resolution, enhancing our ability to deliver timely and effective responses to all stakeholders. The request is also seeking a service support agreement for 3 years after the service is implemented. Estimated value of the contract over the full term is €2M-€5M.
II.2) Aprašymas:
II.2.1) Kitas (-i) šio pirkimo BVPŽ kodas (-ai):
72000000 IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos