Švedija – IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos – Service Management System for Värmdö Municipaliy
Švedija – IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos – Service Management System for Värmdö Municipaliy
I dalis: Perkančioji organizacija
I.1) Pavadinimas ir adresai:
Oficialus
pavadinimas: Värmdö kommun
Adresas: Skogsbovägen 9-11
Miestas: Gustavsberg
Pašto
kodas: 134 30
Šalis: Švedija
Asmuo
ryšiams:
El-paštas: upphandling@varmdo.se
Interneto adresas (-ai):
II dalis: Objektas
II.1.1) Pavadinimas:
Service Management System for Värmdö Municipaliy
II.1.2) Pagrindinis BVPŽ kodas:
72000000
IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos
II.1.3) Sutarties tipas:
Kita
II.1.4) Trumpas aprašymas:
Objective
The municipality has identified a need to renew and enhance the citizen response system alongside a solid support for the ITIL & Siam processes. Värmdö Municipality intends to procure a user-friendly, but yet a system with advanced capabilities to enable consolidation of
several smaller niche tools in order to create a more holistic overview of what we do and what needs more support & attention.
A system with capabilities to enhance the Citizen response process and the ITIL & processes within a municipalities responsibility. The goal is that this system should become the “one system of record” over time, visualizing the services that we provide towards the Citizens and corporations in need for such services. Enhancing the citizen & company response quality, shortening response times. The system should also cater for a high degree of self-service capabilities knowledge DB, gamification of a variety application journeys in relation to the wide range of services and related internal work processes. The system should be a true SaaS, meaning that upgrades should be handled through small incremental upgrades with close to zero impact on our organization.
II.2) Aprašymas:
II.2.1) Kitas (-i) šio pirkimo BVPŽ kodas (-ai):
72000000 IT paslaugos: konsultavimas, programinės įrangos kūrimas, internetas ir aptarnavimo paslaugos