Norvegija – Nuotekų ir atliekų šalinimo paslaugos, valymo ir aplinkosaugos paslaugos – User support for waste declarations
Norvegija – Nuotekų ir atliekų šalinimo paslaugos, valymo ir aplinkosaugos paslaugos – User support for waste declarations
I dalis: Perkančioji organizacija
I.1) Pavadinimas ir adresai:
Oficialus
pavadinimas: Miljødirektoratet
Adresas: Brattørkaia 15B
Miestas: Trondheim
Pašto
kodas: 7010
Šalis: Norvegija
Asmuo
ryšiams:
El-paštas: ingebjorg.svindland@miljodir.no
Interneto adresas (-ai):
Pagrindinis adresas: http://www.miljodirektoratet.no
II dalis: Objektas
II.1.1) Pavadinimas:
User support for waste declarations
Nuorodos numeris: 2025/8015
II.1.2) Pagrindinis BVPŽ kodas:
90000000
Nuotekų ir atliekų šalinimo paslaugos, valymo ir aplinkosaugos paslaugos
II.1.3) Sutarties tipas:
Kita
II.1.4) Trumpas aprašymas:
The procurement shall cover the need for long-term cooperation on user support.
The main areas are:
-User support: Receive and follow-up enquiries from the users of the Avfallsdeklarering.no.
-Process improvement of user support
Tenderers shall take an active role in continual follow-up of cases that are reported and improvements to the user support. This applies to both how users first meet and how the process proceeds until their needs are solved.
-Contribution to product development.
Cooperation with/in the Norwegian Environment Agency ́s product team on improvement of the technical system, documentation and systems for automated user support/self-help in order to reduce the users ́needs for assistance.
-Annual report on the use of the Declaration System.
-Other assistance related to the Declaration System if needed.
II.2) Aprašymas:
II.2.1) Kitas (-i) šio pirkimo BVPŽ kodas (-ai):
90000000 Nuotekų ir atliekų šalinimo paslaugos, valymo ir aplinkosaugos paslaugos