Norvegija – Kompiuterių palaikymo ir konsultacinės paslaugos – User support for declaring waste - main contract

Norvegija – Kompiuterių palaikymo ir konsultacinės paslaugos – User support for declaring waste - main contract

I dalis: Perkančioji organizacija

I.1) Pavadinimas ir adresai:

Oficialus pavadinimas: Miljødirektoratet
Adresas: Brattørkaia 15B
Miestas: Trondheim
Pašto kodas: 7010
Šalis: Norvegija
Asmuo ryšiams:
El-paštas: ingebjorg.svindland@miljodir.no
Interneto adresas (-ai):
Pagrindinis adresas: http://www.miljodirektoratet.no

II dalis: Objektas

II.1.1) Pavadinimas:

User support for declaring waste - main contract
Nuorodos numeris: 2025/10890

II.1.2) Pagrindinis BVPŽ kodas:

72600000 Kompiuterių palaikymo ir konsultacinės paslaugos

II.1.3) Sutarties tipas:

Kita

II.1.4) Trumpas aprašymas:

The procurement shall cover the need for long-term cooperation on user support. Main: Support Receive and follow-up enquiries from the users of waste declaring. Most of the services will be assistance with logging on and other administrative services, such as assisting with giving authorisations. Waste questions will be forwarded to user support with waste competence. Process improvement of user support Tenderers shall take an active role in continual follow-up of cases that are reported and improvements to the user support. This applies to both how users first meet and how the process proceeds until their needs are solved. Contributions to product development. Assistance to the Norwegian Environment Agency ́s product team on improvement of the technical system, systems for automated user support/self-help in order to reduce the users ́needs for assistance. Other assistance related to the declaring system if needed. The contract is planned to be signed 1 July. The assistance is proposed 15 August.

II.2) Aprašymas:

II.2.1) Kitas (-i) šio pirkimo BVPŽ kodas (-ai):

72600000 Kompiuterių palaikymo ir konsultacinės paslaugos