Airija – Telekomunikacijų paslaugos – Provision of eFulfilment and Customer Relationship Management (CRM) Services
Airija – Telekomunikacijų paslaugos – Provision of eFulfilment and Customer Relationship Management (CRM) Services
I dalis: Perkančioji organizacija
I.1) Pavadinimas ir adresai:
Oficialus
pavadinimas: National Transport Authority_1149
Adresas: Haymarket House Smithfield Dublin 7
Miestas: Dublin
Pašto
kodas: D07 CF98
Šalis: Airija
Asmuo
ryšiams:
El-paštas: procurement@nationaltransport.ie
Interneto adresas (-ai):
Pagrindinis adresas: https://www.nationaltransport.ie
II dalis: Objektas
II.1.1) Pavadinimas:
Provision of eFulfilment and Customer Relationship Management (CRM) Services
II.1.2) Pagrindinis BVPŽ kodas:
64200000
Telekomunikacijų paslaugos
II.1.3) Sutarties tipas:
Kita
II.1.4) Trumpas aprašymas:
The Authority requires an integrated multichannel electronic communication and reporting system for contact with its target markets, including but not limited to Small Public Service Vehicle (“SPSV”) operators, other public transport operators, clamping operators, consumers and passengers. By way of example, the (largest) SPSV Licensing section comprises of the following three core areas: - 28,000 driver licence holders; - 21,000 vehicle licence holders; and - 150 dispatch operator licence holders. Contact with each licence holder shall be made by way of scheduled communications. For instance: - industry newsletters issued to all licence holders quarterly; - ad hoc general reminders as and when required by the Authority: and - ad hoc licence holder communications via SMS and/or email as and when required by the Authority. The expected term of the contract will be for an initial period of twelve months. The Contract may be renewed annually up to a maximum of three (3) years after the end of the initial period. The option to extend the Contract will be at the sole discretion of the Authority and will be dependent on services requirements and performance. The estimated value of the contract over the full duration including extensions is €80,000, however the Authority retains the right spend up to a maximum of €140,000.
II.2) Aprašymas:
II.2.1) Kitas (-i) šio pirkimo BVPŽ kodas (-ai):
64200000 Telekomunikacijų paslaugos