Airija – Programinės įrangos programavimo ir konsultacinės paslaugos – TENDER FOR PROVISION OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM FOR BUS EIREANN FOR BUS ÉIREANN
Airija – Programinės įrangos programavimo ir konsultacinės paslaugos – TENDER FOR PROVISION OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM FOR BUS EIREANN FOR BUS ÉIREANN
I dalis: Perkančioji organizacija
I.1) Pavadinimas ir adresai:
Oficialus
pavadinimas: Bus Eireann/Irish Bus
Adresas: 21 Phibsboro Road, Dublin 7
Miestas: Dublin
Pašto
kodas: Dublin 7
Šalis: Airija
Asmuo
ryšiams:
El-paštas: Procurement@buseireann.ie
Interneto adresas (-ai):
II dalis: Objektas
II.1.1) Pavadinimas:
TENDER FOR PROVISION OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM FOR BUS EIREANN FOR BUS ÉIREANN
II.1.2) Pagrindinis BVPŽ kodas:
72200000
Programinės įrangos programavimo ir konsultacinės paslaugos
II.1.3) Sutarties tipas:
Kita
II.1.4) Trumpas aprašymas:
The Contracting Authority proposes to award a Contract for a Relationship Management System which will serve as a centralised platform for managing all customer contacts and interactions, with an emphasis on high usability and intelligent features. The primary objective is to enhance customer service and strengthen relationships by providing a unified view of customer information and communication history. This aligns with the company's strategic goal to improve customer satisfaction. By modernising customer relationship practices, the company aims to offer a modern, omnichannel experience to its clients.
II.2) Aprašymas:
II.2.1) Kitas (-i) šio pirkimo BVPŽ kodas (-ai):
72200000 Programinės įrangos programavimo ir konsultacinės paslaugos