Norvegija – Su kompiuteriu susijusios specialistų paslaugos – Case and service desk system

Norvegija – Su kompiuteriu susijusios specialistų paslaugos – Case and service desk system

I dalis: Perkančioji organizacija

I.1) Pavadinimas ir adresai:

Oficialus pavadinimas: Vestfold fylkeskommune
Adresas: Svend Foyns gate 9
Miestas: TØNSBERG
Pašto kodas: 3126
Šalis: Norvegija
Asmuo ryšiams:
El-paštas: margrete.kjelven@vestfoldfylke.no
Interneto adresas (-ai):
Pagrindinis adresas: http://www.vestfoldfylke.no

II dalis: Objektas

II.1.1) Pavadinimas:

Case and service desk system
Nuorodos numeris: Anskaffelse-2025-22

II.1.2) Pagrindinis BVPŽ kodas:

72590000 Su kompiuteriu susijusios specialistų paslaugos

II.1.3) Sutarties tipas:

Kita

II.1.4) Trumpas aprašymas:

Vestfold county needs a new contract for a case and service desk system that commenced in August 2025. The delivery shall be delivered as a software as a service (SaaS). We would like a new system in operation in September 2025, with a gradual phasing-in for the different sectors in the county. The system shall be used by Digital Services to support all internal processes, ITIL processes and enquiries from final users. Important processes and functions that ought to be covered by the system (the list is not exhaustive). • Incident process (events, errors, equipment orders, etc.) • Problem process • Change process • Fixture management • Handling student PCs The system shall also support other sectors in the organisation in their case handling, both by internal case handling and enquiries from the county's inhabitants. Integrations with existing systems and/or tools that are currently used will be an important factor in the procurement. Particularly within: •Integration with M365 Microsoft Entra ID Microsoft Intune •Microsoft Teams •Microsoft Outllook The tenderer has a cooperation agreement with Telemark county municipality. Some joint procurements are made through this and we operate parts of the IT infrastructure jointly. The two counties are two independent legal entities. We would like Telemark County to have an option to join the contract and sign a separate contract with the tenderer on the same terms that Vestfold county will get through the contract. The abidance deadline will apply to both counties, but the start-up of the contract and implementation at Telemark county shall be moved to after Vestfold county has been implemented, starting for Telemark at the latest In January 2026.

II.2) Aprašymas:

II.2.1) Kitas (-i) šio pirkimo BVPŽ kodas (-ai):

72590000 Su kompiuteriu susijusios specialistų paslaugos