Prancūzija – Pagalbos vartotojui ir darbo palaikymo paslaugos – Digital Workplace Services
Prancūzija – Pagalbos vartotojui ir darbo palaikymo paslaugos – Digital Workplace Services
I dalis: Perkančioji organizacija
I.1) Pavadinimas ir adresai:
Oficialus
pavadinimas: European Banking Authority
Adresas: Tour Europlaza, 20 avenue André Prothin, CS 30154 Paris La Défense CEDEX
Miestas: Paris
Pašto
kodas: F-92927
Šalis: Prancūzija
Asmuo
ryšiams:
El-paštas: tenders@eba.europa.eu
Interneto adresas (-ai):
Pagrindinis adresas: https://www.eba.europa.eu/
II dalis: Objektas
II.1.1) Pavadinimas:
Digital Workplace Services
Nuorodos numeris: EBA/2025/OP/0002
II.1.2) Pagrindinis BVPŽ kodas:
72253000
Pagalbos vartotojui ir darbo palaikymo paslaugos
II.1.3) Sutarties tipas:
Kita
II.1.4) Trumpas aprašymas:
The EBA needs a service of IT helpdesk, service desk or support service to solve IT issues encountered by EBA staff in the performance of their tasks. The procurement procedure shall result in a framework contract with a narrow scope and a very specific service delivery model for the helpdesk, with SLA, KPIs, incidents per year, customer satisfaction rating, rating expectation, all linked to contractor incentives and penalties. The scope of the services is to provide helpdesk services related to:
- the management of end-user hardware and solving issues related to it (PCs, laptops, mobile phones, tablets, screens, accessories/ peripheral equipment), including keeping inventory of hardware;
- the use of end-user software (Windows, iOS, MS Office, Azure, various other software products, apps);
- the management of domain accounts, network folders, mailboxes, distribution lists, etc.;
- the use of desktop telecommunications tools and software (i.e. phone, email, WebEx, Teams);
- the use of audiovisual and connectivity equipment in meeting rooms (i.e. screens, microphones, cameras, meeting room connections to MS Teams calls and meetings and to WebEx calls occasionally);
- the VIP support provided for senior management and directors, available via MS Teams and phone.
The service shall be provided by a team both off and onsite. There will be helpdesk service team members on site to manage requests related to physical hardware and peripherals, infrastructure, audio-video in meeting rooms, etc.
II.2) Aprašymas:
II.2.1) Kitas (-i) šio pirkimo BVPŽ kodas (-ai):
72253000 Pagalbos vartotojui ir darbo palaikymo paslaugos