Airija – Pagalbos vartotojui ir darbo palaikymo paslaugos – Provision of Computer Assisted Telephone Interviewing (CATI) services and associated services for the Central Statistics Office, Ireland
Airija – Pagalbos vartotojui ir darbo palaikymo paslaugos – Provision of Computer Assisted Telephone Interviewing (CATI) services and associated services for the Central Statistics Office, Ireland
I dalis: Perkančioji organizacija
I.1) Pavadinimas ir adresai:
Oficialus
pavadinimas: Central Statistics Office
Adresas: CSO, Skehard Road, Cork
Miestas: Cork
Pašto
kodas: T12 X00E
Šalis: Airija
Asmuo
ryšiams:
El-paštas: procurement@cso.ie
Interneto adresas (-ai):
Pagrindinis adresas: https://www.cso.ie
II dalis: Objektas
II.1.1) Pavadinimas:
Provision of Computer Assisted Telephone Interviewing (CATI) services and associated services for the Central Statistics Office, Ireland
II.1.2) Pagrindinis BVPŽ kodas:
72253000
Pagalbos vartotojui ir darbo palaikymo paslaugos
II.1.3) Sutarties tipas:
Kita
II.1.4) Trumpas aprašymas:
Provide outbound contact centre services to deliver the quarterly LFS figures that includes but is not limited to: • An optimised service, phoning approximately 11,000 leads per quarter during the most productive times • Detail tracking of all interviews and outcomes • Accessing Contracting Authority systems to create, read and update respondent data o The Contracting Authority uses the Blaise software package • Exchange of key files and reports with the Contracting Authority • A robust call scheduler / dialler solution • A highly trustworthy and discrete workforce • All data remaining within the EEA, or a country with data equivalence o Services can be cloud-based • Timely delivery of services within a campaign timeline • Ability to deliver services in English and Irish • A highly available and flexible service • Prenotification of respondents (text / letter) • A monitored, inbound telephone service to facilitate contact from respondents (v low volumes) • A secure and comprehensive call recording solution • Provision of Governance and Quality Assurance services e.g. regular meetings • Provision of key real-time, daily, weekly and monthly metrics • Robust processes to manage respondent complaints
II.2) Aprašymas:
II.2.1) Kitas (-i) šio pirkimo BVPŽ kodas (-ai):
72253000 Pagalbos vartotojui ir darbo palaikymo paslaugos